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Terms and Conditions

RETURNS/DAMAGED PRODUCTS OR PARCELS
If you believe your purchase is incomplete or defective, we can help by replacing/exchanging the product. If you e-mail us, we will contact you within 3-5 business days and let you know when you can expect the replacement. Inspect your order upon delivery to ensure no visible signs of damaged or missing pieces. If damage is noted, accept delivery and sign off with the carrier "damaged upon arrival". If an item is structurally damaged or completely unusable, refuse delivery. A signed delivery receipt, without notations of missing, damaged or incorrect piece(s) represents your acceptance of the complete order in perfect condition.

CONFIRMATION
When confirming your purchase you are entering into a binding agreement for your purchase. Feri & Joon shall have no liability in case products are sold out, nor for image or typographical errors on the website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock. Feri & Joon is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the customer, Feri & Joon will naturally notify the customer accordingly and await the customer’s approval of the amended price prior to Feri & Joon continuing with the order process. Feri & Joon is not responsible for any information by third parties provided for on the website.