Frequently Asked Questions

Uncategorized

No, we do not sell unframed art prints. All of our products are sold as a finished framed product.

Unfortunately, at this time we only offer our standard frame sizes.

Want the opportunity to collaborate or create artwork for us? E-mail us at info@feriandjoon.com.

Returns

If you believe your purchase is incomplete or defective, we can help by replacing/exchanging the product. If you e-mail us, we will contact you within 3-5 business days and let you know when you can expect the replacement. Inspect your order upon delivery to ensure no visible signs of damaged or missing pieces. If damage is noted, accept delivery and sign off with the carrier "damaged upon arrival". If an item is structurally damaged or completely unusable, refuse delivery. A signed delivery receipt, without notations of missing, damaged or incorrect piece(s) represents your acceptance of the complete order in perfect condition.